FAQ'S
WHAT IS COASTAL FLOWERS?
We are an independently owned small business, located in the beautiful seaside town of Beachmere, QLD. Our shop is in the heart of Beachmere Central.
HOW CAN I CONTACT YOU?
You can call us on 0417 113 963, 9am - 4pm Monday - Friday, or 9am - 1pm Saturday. If you call outside of these hours, please leave us a message and we will get back to you as soon as possible. Our online store is open 24/7 for orders. You can contact us 24/7 via our Contact Us form.
WILL I RECEIVE THE SAME AS THE PRODUCT PICTURED?
We've created colour palettes for all of our designs. It allows us to design with a color range and based on seasonal availability. Pictures of each of the palettes are included in the photo section of the product.
We choose the best daily blooms available, therefore, flower varieties change from day to day. The picture on the website represents the size and overall finish of the design.
HOW DO I CARE FOR MY FLOWERS?
Arrangements in containers/vases – top up with water daily. Do not change the water as it has flower food in all of our container/vase arrangements.
Flowers for vases - cut 2cm off the ends, with sharp secateurs, at an angle. Immediately place in fresh water. Repeat this every 3 days. Take off the leaves that will be under the water.
Keep flowers out of direct sun, draughts and heaters. Take the stamens out of your lilies when you first see them appear or they will stain the flower.
Keep lilies away from cats as they are toxic to them.
WHAT PAYMENTS DO YOU ACCEPT?
VISA and Master Card, Pay Pal, Afterpay.
ARE MY DETAILS SECURE?
Coastal Flowers website is protect by a Secure Socket Layer (SSL) certificate which meets security regulations. Furthermore, card payments are through Shopify which is a secure payment gateway.
CAN I CANCEL MY ORDER?
Yes, only if the gift is not in transit. There will be a $5 administration fee