Low flat rate delivery fee $8 - (07) 5627 4063

FAQ'S

WHAT IS COASTAL FLOWERS?
We are an independently owned, online small business located on the Gold Coast. 
 
HOW CAN I CONTACT YOU?
Our online store is open 24/7 for orders. You can contact us 24/7 via our Contact Us form. We respond quickly to this form.
You can reach us by phone 9am-2pm Monday - Friday.  If you call outside of these hours, please leave us a message and we will get back to you as soon as possible.
  
CAN I CANCEL MY ORDER?
Yes only if the gift is not in transit. A $5 administration charge will apply.
  
WHAT PAYMENTS DO YOU ACCEPT?
VISA and Master Card, Pay Pal. We do not charge surcharges, because that is just mean :-(
 
DO I RECEIVE A TAX INVOICE?
Yes the confirmation email is also a Tax Invoice.
 
ARE MY DETAILS SECURE?
Coastal Flowers website is protect by a Secure Socket Layer (SSL) certificate which meets security regulations. Furthermore, all payments are through Shopify  which is a secure payment gateway.  
 
ARE MY DETAILS KEPT PRIVATE?
We never rent, sell or divulge your details to any company or individual, because we would hate it if someone did that to us.
 
WILL I RECEIVE THE SAME AS THE PRODUCT PICTURED?
We choose the best daily blooms available, therefore, flower varieties change from day to day.  The picture on the website represents the size and overall finish of the design.  We will construct the same size/value design in the colour scheme of your choice, using the days best blooms.  All flower arrangements are arranged into a  glass vase or wooden box (depending on the product) and presented in our signature wrap (if applicable)
 
HOW DO I CARE FOR MY FLOWERS?
Arrangements in containers/vases – top up with water daily. Do not change the water as it has flower food in all of our container/vase arrangements.
Flowers for vases - cut 2cm off the ends, with sharp secateurs, at an angle. Immediately place in fresh water. Repeat this every 3 days. Take off the leaves that will be under the water.
Keep flowers out of direct sun, draughts and heaters. Take the stamens out of your lilies when you first see them appear or they will stain the flower.
Keep lilies away from cats as they are toxic to them.