FREE Delivery across the Gold Coast - (07) 5627 4063

DELIVERY INFORMATION

  • WHAT DAYS DO YOU DELIVER?
We are currently delivering Monday - Saturday

  • CAN I GET SAME DAY DELIVERY?
Yes.  Place your order before 1pm Mon-Fri and 10am Sat to receive same day delivery. Please note: some delivery areas are excluded from same day service. See below.

  • WHAT IS YOUR DELIVERY FEE?
We charge a flat rate of $8.
So, no matter where your order is going on the Gold Coast, it will not cost you anymore than $8 to get it there

  • WHEN WILL MY ORDER ARRIVE?
We will send you an email or SMS to let you know when your order has been dispatched from our studio.  We are not able to give exact delivery times, as we use an independent courier company and they are on their own schedule. 
 
  • CAN I REQUEST A SPECIFIC TIME FOR MY DELIVERY?
Unfortunately not.  To keep our little business running smoothly, we are not able to accept specific time delivery requests.  Our usual hours of delivery are from 10am - 5pm. Funerals will be delivered within one hour of scheduled service time, Schools will be delivered before 3pm and Businesses will be delivered by 5pm

  • WHAT HAPPENS IF NO ONE IS HOME?
At checkout, we will ask you if you give permission to leave the gift at the door (if safe and able) or with a reception/concierge. If you choose not to give permission, the item will be returned to the studio until we are able to get a hold of the recipient.  Re-delivery fees will apply to send back out.
You can request for us to call the recipient before delivery if you are concerned and we will organise the best time with them, to avoid a re-delivery fee. Alternatively we can send to their work, or perhaps leave with a neighbour. 
Please give as many details as you can at checkout, such as "leave with neighbour on right hand side if not home" or "leave out back on table" 
Please note: we will not leave items unattended at Hotels/Nursing Homes etc.  They will be passed onto a staff member at the reception to direct to the recipient. Not all Hotels will accept deliveries on behalf of their guests

  • WHAT IF I HAVE GIVEN THE WRONG ADDRESS?
If the flowers have been delivered and left at the address provided, we cannot take responsibility. We are happy to collect the flowers and re-deliver for a fee.
 If the flowers are returned to the studio, because the courier has been told at the delivery address that no one is there by that name, re-delivery fees will apply.  
For hospitals, if the patient has already been discharged when our courier arrives, the flowers will be returned to the studio. We will notify you if this happens.  Re-delivery fees will apply.  
  
  • WHAT IF I HAVE CHOSEN A PUBLIC HOLIDAY FOR DELIVERY DATE?
Your order will be delivered the following trading day.

 

THE AREAS AVAILABLE FOR SAME DAY SERVICE ARE AS FOLLOWS:-

Arundel

Ephraim Island

Monterey Keys

Sanctuary Cove

Ashmore

Gaven

Mudgeeraba

Studio Village

Australia Fair

Gilston

Nerang

Surfers Paradise

Benowa

Helensvale

Nobby Beach

Tallai

Biggera Waters

Highland Park

Norwell

Tallebudgera

Bond University

Hollywell

Oxenford

Upper Coomera

Broadbeach

Hope Island

Oyster Cove

Varsity Lakes

Broadbeach Waters

Isle of Capri

Ormeau

West Burleigh

Bundall

Clear Island Waters

Pacific Pines

Willow Vale

Burleigh

Star Casino

Paradise Point

Worongary

Burleigh Heads

Koala Park

Paradise Waters

Yatala

Burleigh Waters

Labrador

Parkwood

 

Carrara

Maudsland

Pimpama

 

Chevron Island

Main Beach

Reedy Creek

 

Chirn Park

Mermaid Beach

Robina

 

Coomera

Mermaid Waters

Runaway Bay

 

Coombabah

Merrimac

Sorrento

 

Crestwood Heights

Miami

Southport

 

Emerald Lakes

Molendinar

 

 

 
THE AREAS AVAILABLE FOR NEXT DAY SERVICE ARE AS FOLLOWS:-

Advancetown

Elanora

Banora Point

Eagle Heights

Bonogin

Kirra

Beechmont

Palm Beach

Bilinga

Tallebudgera Valley

Canungra

Tamborine Mountain

Clagiraba

Tugun

Coolangatta

 Tweed Heads

Currumbin

 Tweed Heads South

Currumbin Valley

 Tweed Heads West

 
If your desired suburb is not listed here, please email us hello@coastalflowers.com.au to see if we can get your order to where it needs to be!